I had to take my mom’s cat in again because she came home with a cold after an overnight stay at PVVH. She was given a shot of antibiotics. The cost for them was about $90. This during the visit I went inside the clinic to observe. Two of the staff including one of the veterinarians was unmasked. I did not like this and it made me feel uncomfortable. If they do not care to wear a mask in front of customers then I wonder if they bother with it behind closed doors when they are handling pets.
The last thing that cemented my decision to (after over 20 year of patronage) not return to PVVH was when a short haired female tech told my mom in Spanish that the cat came in with a cold and that she did not get sick during the overnight stay. Why the tech felt compelled to tell my mom this is beyond me.
When I spoke with Dr. Khan on Monday he did not mention that the cat had cold symptoms. He would have given me instructions on how to treat or manage it at home. The second veterinary I spoke with also did not mention anything about a cold because I am sure he also would have given me instructions.
My appraisal of the staff after my observations is that they are very unprofessional. They are newer and younger staff and perhaps they are all learning how to work in a professional environment and that is why their service is so lack luster. In addition, the inside of the hospital smells like they clean it with a dirty mop; this was the first thing I noticed when I walked in.
I’m researching a new veterinary. It’s costly to keep my pets healthy and I need to trust the people I’m taking the to and at this moment I no longer trust the staff at PPVH.