The actual vision exam was just fine every time I went in. However they were always pushing to buy glasses TODAY. sometimes my eyes are so blurry after the exam I can't even see what I'm getting. On my first visit I needed a new prescription so I bought a pair of regular glasses and a pair of Oakley sun glasses, at a out of pocket cost of over $700. I got my glasses fast and was happy. for getting what I wanted. Then the lenses on my sunglasses kept falling out so I went back in to have them fixed. They said no problem just a little adjustment. so I left. The very next time I wore them, the lens fell out, i popped it back in and would have taken them back again but I forgot about it. Then I went out of town and took my sunglasses. The lens popped out again. Thinking that these were Oakleys I stopped at a Oakley retailer for a repair. The man there informed me that he could not or would not work on them as the lenses were not Oakley. Once I returned home I went to Ponderosa and told them of this. There response was "oh it was just a mistake". I doubt this. They did send my glasses out and I got them back quickly and the lens never fell out again. However my prescription had changed so much that the Oakleys were only useful for a few months. What a waist of $400 on my part.
My second issue. My daily glasses with the progressive lenses got broken and without them I am unable to work because I can't read. I went to ponderosa and got an eye exam and the good old sales pitch. I ordered new glasses and asked what I could do in the mean time. There response was "Wait we will put the order through as a rush job." Not happy with this answer as I couldn't afford to take 2-3 days off work, I found a small repair shop that fixed them for fifteen bucks same day in 15 minutes. I cancelled my order with ponderosa. Couldn't they have taken there display frames and loaned them to me while I waited?
It seems to me that there only interest is getting you to spend large amounts of money on new glasses. Not on your ability to see clearly. VERY Disipointed