The wait was not long, the staff were friendly, and there were activities and chairs to helps us relax while we waited. Dr. Maples talks directly to you after the visit and makes everything clear, which is important to me in case I have questions. Everyone at the front desk is working hard, but doesn't act irritated and takes time to answer questions and make sure you're all set. It makes me feel like they actually value us and care about my kids. They also take a "wait and see" approach to things that don't require urgent attention, which makes me trust that they aren't just trying to get every billable service, but want to take care of my kids without unnecessary procedures.