97.4% would refer friends and family to us

5 stars Customer since 2016

Great honest service

5 stars Verified customer

Always professional quality work and service

5 stars Verified customer

I appreciate that I was able to bring my car in on short notice and that I was provided a loaner as well. The experience is always pleasant.

5 stars Customer since 1997

Excellent, as always. We don't even think about taking either of our cars (Volvo + other) anywhere else.

Volvo Service & Repair by Popular Mechanix replied:

Thank you for the very kind review. And by 'other, did you perhaps mean 'Jaguar' (it's ok to say that...)

Cheers,

Andrew

5 stars Customer since 2017

Excellent service.

5 stars Customer since 1997

Popular Mechanix has been servicing my Volvos for thirty years. They are fast trust worthy and provide excellent repair service!

They really listen. I highly recommend them to anyone with a Volvo especially an older car such as I own.

5 stars Customer since 2016

Dealing with a complicated repair problem has been so easy: Andy and his superior team listen attentively, ask questions, obviously have wide backgrounds on which to draw in attempting to solve the difficulty. Their work is professional and detailed; their attitude and willingness to deal with the puzzle have been exceptional. Their service is extraordinary.

5 stars Customer since 2016

I have been coming here for almost a year. Service is great. They communicate and make suggestions on prework on my older Volvo. My starter died on a Thursday, had my car towed and was given a loan to continue my work for the day. I had to go to Novato and I was able to use their fast pass as my personal one was in my glove compartment. They found a spare cover for my friend not speaker, a new knob for my radio and didn't charge me for those items. I feel valued as their customer.

5 stars Customer since 2017

I'd expected a good experience based on word-of-mouth, and I wasn't disappointed. I've noticed that among vendors, the difference between a bad and a good customer experience, or between an average and a superior experience, is the small things. For example, when the folks at Pop Mechanix delivered my car to me at pickup, the car was spotlessly washed out the outside and cleaned on the inside. When I've taken our cars to other mechanics, even though I typically drop the cars off dusty and dirty, I often think how nice it would be if the mechanics would wash the cars as part of the service. I wouldn't ever expect it, of course, but I sometimes think about what a nice touch it would be. Only Pop Mechanix actually does it, at least in my experience. It's not the only reason I would recommend them, but it's certainly one of them!

5 stars Customer since 2017

Very honest and great work. Impressive team.

Volvo Service & Repair by Popular Mechanix replied:

Hi Kennith,

Thanks for your comments, thanks for your business!

Cheers,

Andrew, Ruth & The Team

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