97.3% would refer friends and family to us

5 stars Customer since 2007

Friendly and efficient, Andy solved the problem when brake warning light popped up on the dash of mu Volvo C70 within 24 hours. Great to have help service like that.

5 stars Customer since 2018

Excellency over all

5 stars Customer since 2018

Excellency is what they aim, so far, they got it.

5 stars Customer since 2016

My experience was perfect -- it always is!

5 stars Customer since 2016

I've been a Popular Mechanix customer since mid-2014, with 7-8 major scheduled services under my belt. From the start I've been impressed by the professionalism and expertise of the PM team, led by Andy and Ruth in the front office. Most recently, during a scheduled maintenance, they resolved a bewildering electrical malfunction - hidden shorted wires - that prevented one of my door locks from responding to the key fob. They'd tried unsuccessfully before to fix it, and when they couldn't they didn't charge me for their effort. I was astonished. At any other shop the diagnostics, let alone the repair time - the fix ultimately required the removal of a door and other disassemblies - would have cost well over a thousand dollars, possibly two. PM's charge was modest. This is typical in my experience with PM. Expect superb customer service record-keeping, clear explanations in advance, realistic estimates of cost, telephone or text updates on progress and additional necessary repairs, along with requests for permission to proceed - businesslike all the way. I've also learned that if PM advises preventive maintenance to prevent a breakdown on the road, they're honest - not trying to take advantage. Trust the PM folks. Impeccable professionals.

5 stars Customer since 2016

I am happy to have a place to take my 1996 960 Volvo. I am thankful that I can find a honest and reliable place to bring my car for service.

5 stars Customer since 2018

it was great!

Volvo Service & Repair by Popular Mechanix replied:

Thank you! Always a pleasure to have a well cared for 245 in the shop,

Cheers,

Andrew

4 stars Customer since 2016

I might have been spoiled but I did notice the car wasn't cleaned / washed this time as it has been in the past. Its a perk that I definitely got used to so I definitely noticed it this time. Overall still super happy with the service.

5 stars Customer since 2016

We've had some major work done on our car, which resolved problems perfectly. A lot of major work was again recommended at our most recent appointment, as the car is aging, and Andrew took the time to thoroughly explain all the recommendations and didn't pressure us when we decided to hold off and consider our options with fixes or just giving up on the car.

5 stars Customer since 2003

They are fair, reliable and trustworthy in their customer service; attributes which do not readily come to mind when dealing with car repair services.