From droppoing off through picking up after, I've never had a better experience with auto servicing. I hadn't had my 2012 S60 serviced in along while as I had not been commuting. I am very happy with the level of communication, explanation of details, and the level of professionalism I experienced. I was so disheartened by my experiences with Volvo service at Volvo dealerships I'd considered getting a different make of car. Not anymore!