I've been a Popular Mechanix customer since mid-2014, with 7-8 major scheduled services under my belt. From the start I've been impressed by the professionalism and expertise of the PM team, led by Andy and Ruth in the front office. Most recently, during a scheduled maintenance, they resolved a bewildering electrical malfunction - hidden shorted wires - that prevented one of my door locks from responding to the key fob. They'd tried unsuccessfully before to fix it, and when they couldn't they didn't charge me for their effort. I was astonished. At any other shop the diagnostics, let alone the repair time - the fix ultimately required the removal of a door and other disassemblies - would have cost well over a thousand dollars, possibly two. PM's charge was modest. This is typical in my experience with PM. Expect superb customer service record-keeping, clear explanations in advance, realistic estimates of cost, telephone or text updates on progress and additional necessary repairs, along with requests for permission to proceed - businesslike all the way. I've also learned that if PM advises preventive maintenance to prevent a breakdown on the road, they're honest - not trying to take advantage. Trust the PM folks. Impeccable professionals.