Precision Auto Repair and Sales
Automotive
12 South Boulevard
West Springfield,
MA
01089
(413) 363-0306
Mon - Fri: 7:30AM - 5:00PM
Sat - Sun: Closed
About
At Precision Auto Repair in West Springfield, MA we make taking your vehicle for service or repair easy. Precision Auto Repair is conveniently located on Route 20 in West Springfield. We will go out of our way to achieve 100% customer satisfaction and we have systems in place to see that this happens. Not only do we want you to have a positive experience but we strive to see that the service is consistently high quality achieving the "Wow" factor time and time again.
Our company was started just under 10 years ago by our Founder and President James Stephenson. With a strong mechanical background, ASE Master Certification, and a dream he took a chance and opened a small auto repair and service shop in West Springfield, MA. His vision was much different than anything he had seen and in such a way that he knew that fixing the vehicles would be the easy part, that seemed to be the focus of many other places. But he needed more than that, he needed to focus on the people, and to focus on helping the community around him. To James, this was much more than just "fixing cars". He wanted to change the independent auto repair industry. If he could focus on building and maintaining relationships with his customers and the community around him then he would have a leg up on his competition.
He began to create and implement systems that not only allowed for incredibly high quality service that is better, faster, and costs less than his competition. But these systems also allowed for much more communication with the customers. What he realized early on is that if he could stay in touch with his customers and keep them informed and educated about their vehicle, then it would be much easier to build the level of trust that is necessary in any relationship. Especially in an industry that is shrouded with a mystique that "all shops are dishonest". He knew that he would have to work harder than any of his competition.
Well that vision has not changed. In just under 10 years Precision Auto Repair is now an industry leading independent auto repair facility in the Pioneer Valley and we continue to give back to the community while building and maintaining relationships with the people around us. "Repairing the vehicles is the easy part, helping people is the rewarding part."
"Our mission is to be an asset to our community while consistently exceeding our customers' expectations. We will provide exceptional customer service, unparalleled honesty, integrity, availability, product knowledge, and use quality parts at a fair price."
We will do whatever it takes to see that your vehicle is serviced properly and fixed right the first time.
Our facility offers state-of-the-art computer technology, friendly service, and a clean shop. We provide a service guarantee in writing of 2 years, 24,000 miles on parts and labor for most repairs.
Our highly skilled Master Technicians offer comprehensive knowledge and experience based on years of training and experience. You can be sure that your car will be handled with the latest diagnostic equipment, professionalism, and that everything done to your car will be explained to you in layman's terms. We then put everything in writing and keep computerized records to ensure that all of your vehicle information is accurate and organized.
Services
- AC Recharge
- Alignment
- Alternators and Starters
- Asian Repair
- Batteries
- Brake Repair
- Brake System Repair
- Brakes and Mufflers only
- CV & Drive Axle
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Diesel
- Diesel Specialist
- Domestic Repair
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- European Repair
- Fleet Repair
- Fleet Service
- Foreign Repair
- Four-Wheel Drive Installation
- Four-Wheel Drive Repair
- Fuel Injection Diagnosis and Repair
- Fuel Injection Service
- GM Factory Trained Specialist
- General Repair (Aftermarket)
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Heavy Duty Truck
- Ignition Systems
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Oil Change Facility
- Oil Changes
- Radiator Repair
- Radiator Replacement
- Scheduled Factory Maintenance
- Serpentine Belt Replacement
- Service Department
- Shock and Strut Replacement
- Smog Check
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Tire Rotation & Balance
- Transmission & Clutch Repair
- Transmission Fluid Service
- Truck Repair
- Used Car Evaluations
- Wheel Alignment
Languages
- English
Insurance
- Most extended Warranties accepted
Payments
- Cash
- Debit
- Mastercard
- Visa
Staff
James Stephenson
Certifications & Memberships
5 stars MARYANN P Featured review
This was my 2nd time using Precision and it won't be my last. Everything is explained very clearly and everyone is very polite and courteous. For me, car issues are very stressful and they make it as stress free as possible.
Thank you.
5 stars BLERINA C Verified customer
Making an appointment is easy ( I always schedule them online) also they do a good job in providing all information. I d ... Read More
5 stars PAUL B Verified customer
Grade A++ service!! Staff are very friendly and knowledgeable. Any time I have a problem with my cars they get me right ... Read More
5 stars JEFFREY M Verified customer
Oil change was performed. Tech advised that the tires did not need to be rotated at this time.Employees were very pleasa ... Read More
5 stars LISA D Verified customer
Excellent experience polite, professional and excellent follow up
5 stars AMANDA D Verified customer
I was very pleased with the service and support I received. I felt I was heard, respected and most importantly unpressur ... Read More
5 stars GILDA A Verified customer
Excellent customer service. Staff very professional, courteous and honest.
5 stars JOE P Verified customer
First class auto repair service. Personalized service fast efficient service with a personalized touch And follow up
5 stars DAVID D Verified customer
Great service friendly staff will be going back
5 stars BONNIE B Verified customer
Your service was impeccable. I didn't make an appointment ( which I should have) but you still managed to fit my car in ... Read More
5 stars JOE P Verified customer
GREAT SERVICE. ON A LATE AFTERNOON FRIDAY MY CAR CAN'T GET TO PRECISION AUTO REPAIR DUE TO MALFUNCTION. PRECISION ... Read More
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