At Precision Auto Repair in West Springfield, MA we make taking your vehicle for service or repair easy. Precision Auto Repair is conveniently located on Route 20 in West Springfield. We will go out of our way to achieve 100% customer satisfaction and we have systems in place to see that this happens. Not only do we want you to have a positive experience but we strive to see that the service is consistently high quality achieving the "Wow" factor time and time again.
Our company was started just under 10 years ago by our Founder and President James Stephenson. With a strong mechanical background, ASE Master Certification, and a dream he took a chance and opened a small auto repair and service shop in West Springfield, MA. His vision was much different than anything he had seen and in such a way that he knew that fixing the vehicles would be the easy part, that seemed to be the focus of many other places. But he needed more than that, he needed to focus on the people, and to focus on helping the community around him. To James, this was much more than just "fixing cars". He wanted to change the independent auto repair industry. If he could focus on building and maintaining relationships with his customers and the community around him then he would have a leg up on his competition.
He began to create and implement systems that not only allowed for incredibly high quality service that is better, faster, and costs less than his competition. But these systems also allowed for much more communication with the customers. What he realized early on is that if he could stay in touch with his customers and keep them informed and educated about their vehicle, then it would be much easier to build the level of trust that is necessary in any relationship. Especially in an industry that is shrouded with a mystique that "all shops are dishonest". He knew that he would have to work harder than any of his competition.
Well that vision has not changed. In just under 10 years Precision Auto Repair is now an industry leading independent auto repair facility in the Pioneer Valley and we continue to give back to the community while building and maintaining relationships with the people around us. "Repairing the vehicles is the easy part, helping people is the rewarding part."
"Our mission is to be an asset to our community while consistently exceeding our customers' expectations. We will provide exceptional customer service, unparalleled honesty, integrity, availability, product knowledge, and use quality parts at a fair price."
We will do whatever it takes to see that your vehicle is serviced properly and fixed right the first time.
Our facility offers state-of-the-art computer technology, friendly service, and a clean shop. We provide a service guarantee in writing of 2 years, 24,000 miles on parts and labor for most repairs.
Our highly skilled Master Technicians offer comprehensive knowledge and experience based on years of training and experience. You can be sure that your car will be handled with the latest diagnostic equipment, professionalism, and that everything done to your car will be explained to you in layman's terms. We then put everything in writing and keep computerized records to ensure that all of your vehicle information is accurate and organized.