1 stars Craig S Customer since 2019

Fewer goods and services position the average homeowners with more vulnerability than electrical,

plumbing, heating, and cooling. Reliability is sporadic, prices are absurd, customer service is often

vague and indifferent, communication is frequently poor.

I required a new air conditioner this summer, and after one negative experience with a Premier

competitor, I arranged for a 16 SEER air conditioner to be installed by Premier. The installation was

accomplished by two men: one worked inside,at the furnace; the other one worked outside, with the

actual air conditioning unit.

Both men were affable.

The inside worker admitted he was "busting it" because they had another job that day, and left

behind what I consider a sloppy job in the basement near and on the furnace, most of which I have

taken care of. However, the new installation in the basement required some additional plumbing on

my part, because water leaked on the furnace and on the floor from a new PVC pipe.

The inside worker also installed a high-tech thermostat that he programmed with his own mobile

device, and that required a mobile device for programming - even though I informed him I do

not have one.

A subsequent complaint about the water in the basement and the (wrong) thermostat that was

installed, led to a scheduled appointment - and the inevitable "window." In this case, it was 2-4 p.m.

I was called at 4 p.m. and asked to reschedule and hung up on the caller.

I was later told that Premier was "slammed" with work. Good for them. But if it is a known problem,

hire additional help. or don't accept jobs. Somewhere along the line, quality and efficiency are going to be

compromised, as they were in this case.

I will have no further contact with Premier.

5 stars Suzy D Customer since 2019

The guys were very professional and helpful. Phil was awesome, informative and hard working... Would recommend this crew to everyone!!!

5 stars Scott M Customer since 2019

This is what great customer service is! Christopher and his team were fantastic. They were efficient, communicated throughout the entire process including the initial walk through and the final walk through. They were courteous and extremely helpful. This was a great experience from start to finish. Luke was our sales person and he was a pleasure to deal with as well. We felt he understood what we wanted and delivered. Thank you Premier!

5 stars Larry E Customer since 2019

Kelly, the salesman was polite and professional. He provided a range of options for us to choose from. Pedro, the installer, arrived on time and did a great, clean installation. He the installed a new thermostat and showed us how to use it. The system runs great. We choose a good Heating and Air contractor in Premier.

5 stars Anonymous Verified customer

On time professional in every respect.

5 stars Anonymous Verified customer

Kelly was great from the start and really explaining everything. Pedro did a fantastic job on installation once the equipment was delivered, we had a delay on that.

5 stars Keith R Customer since 2019

Great experience! I got 5 quotes from various companies and out of all of them, Premier was the most pleasant experience. It was professional, efficient, no BS and no high-pressure. Everything we discussed was accurate and truthful unlike a few of the others I met with. It was an honest business transaction and not a sales pitch. They never tried to push anything that I didn't want or need. Very impressed both with knowledge and courtesy. Pricing was fair and the value was spot-on. The crew arrived on time the day of install and was very friendly and professional as well. We reviewed the agreed upon order and work to be done, did a walk through, everything was explained to me and they got to work. My sales associate showed up as well to check in and make sure everything was going well, and even helped the installers get some things in place to get started. Really made me feel like I was more than just another job order! The install was completed faster than I expected and things were kept clean throughout the process, even with them laying cloths on the floor and wearing boot covers while they were inside. Super impressed! Once they were done, the work areas were tidied up, any debris was collected and they loaded up their tools. A final walk through and Q&A with the lead technician before I signed off and that was it. I wasn't left with any unanswered questions and I had contact info for the sales associate, the lead technician, the main office and management in case I needed anything. I definitely recommend Premier to anyone looking for a great HVAC company in the Denver area. I am actually looking forward to having them come out for the bi-annual service check up. Thanks to Kelly, Phil and the whole Premier crew!!

5 stars Carrol C Customer since 2018

My HVAC system had been working faithfully and without any issues for over 23 years. But, with the realization that it was living on borrowed time, I researched several HVAC brands and HVAC companies in order to replace my entire system with a reliable product installed by a reputable company. My research led me to Premier Heating and Air. I made an appointment with Kelly Peterson, their advisor and sales representative. Kelly visited my home, examined my current HVAC system, evaluated which HVAC systems would fill the requirements for my home, and gave a very knowledgeable recommendation. He was very professional, knowledgeable, and experienced. I felt extremely comfortable with his recommendation and was very impressed with Premier's service and parts warranty. I agreed to have my complete HVAC system replaced with a new American Standard system which was installed several days later by their service technician Pedro Guzman. The old system was removed and replaced with the new one in approximately six hours. Pedro was very professional, informative, and friendly. He was very informative and assured that we had no questions unanswered regarding the features and operation of our new system. I am very satisfied and highly recommend Premier Heating and Air to anyone needing service on or the replacement of their HVAC system.

5 stars Andy I Customer since 2018

I was very impressed with the entire process from the beginning to the end. When Kelly came out to the house and the way he explained everything to me in simple terms that I could then relay to my wife when she got home from work. He was not there to sell me a new system he was there to explain everything to me. Then when Phil came out to install, they were extremely polite, courteous and informative throughout the day. I am so thankful for the entire team at Premiier Heating and Air.

5 stars Bob B Customer since 2018

Kelly did the sales and I appreciated all the information he game me. I also appreciate his patience while I made the decision of which company to use.