Fewer goods and services position the average homeowners with more vulnerability than electrical,
plumbing, heating, and cooling. Reliability is sporadic, prices are absurd, customer service is often
vague and indifferent, communication is frequently poor.
I required a new air conditioner this summer, and after one negative experience with a Premier
competitor, I arranged for a 16 SEER air conditioner to be installed by Premier. The installation was
accomplished by two men: one worked inside,at the furnace; the other one worked outside, with the
actual air conditioning unit.
Both men were affable.
The inside worker admitted he was "busting it" because they had another job that day, and left
behind what I consider a sloppy job in the basement near and on the furnace, most of which I have
taken care of. However, the new installation in the basement required some additional plumbing on
my part, because water leaked on the furnace and on the floor from a new PVC pipe.
The inside worker also installed a high-tech thermostat that he programmed with his own mobile
device, and that required a mobile device for programming - even though I informed him I do
not have one.
A subsequent complaint about the water in the basement and the (wrong) thermostat that was
installed, led to a scheduled appointment - and the inevitable "window." In this case, it was 2-4 p.m.
I was called at 4 p.m. and asked to reschedule and hung up on the caller.
I was later told that Premier was "slammed" with work. Good for them. But if it is a known problem,
hire additional help. or don't accept jobs. Somewhere along the line, quality and efficiency are going to be
compromised, as they were in this case.
I will have no further contact with Premier.