100.0% would refer friends and family to us

1 stars Verified customer

Horrible experience. The owner Jim was nice & the installation was ok. The nightmare began after that as is it took them 4 times resanding as they couldn't get the stain right. Left big splotches everywhere & wasn't uniform. Their guys broke our toilet, damaged our walls & cabinets, got stain all over our walls & cabinets, and barely taped off anything off so my entire house was covered from all the sandings. Had to have another local wood floor company finish their work & didn't have any problems after that. The other local flooring company said they've had to come out many times to fix the screw ups from Premier.

Premier Wood Floor replied:

We are sorry you feel this way and would like to make the situation right, but we can't since you submitted this as "anonymous." Please send your name and phone number to [email protected] and I will give you a call.

5 stars Customer since 2011

As always Premier Wood Floors provided service that was above and beyond there contractual agreement.

3 stars Customer since 2014

There are several pros and cons to my review.

Pros:

Quick estimate

High quality flooring

Beautiful finish on custom floor

Contract workers (delivery, installers, carpenter, painter) were extremely nice

Cons:

Once contract was accepted communication was majorly lacking. We had to frequently call to find out status of delivery, install times and trying to rectify issues.

No one does quality control. Our floor was not level (unbeknownst to us). Well now we have a hump in our floor, wonky baseboard and the only response we got was "that's how old houses are"

Installers mangled our baseboards- excessive nail holes, chipped paint, stain and poly on baseboards- when we wanted it fixed it too weeks to get it done.

The person who did our estimate and was our representative never had the answer. It was always - "I'm waiting to hear from Jim" which took lots of time.

We were told it would take 5-8 days from acceptance of contract to complete project (I realistically thought 2 weeks). Our wood was scheduled for delivery on 10/10. They finished on 11/6.

So I might use them again but I would have to do more oversight throughout the process. I would clarify expectation on level floors, what baseboard should look like when done and time frame. Premier did fix the baseboard issues by painting and rigging a piece to try and cover the hump (it looks ok). My floors look beautiful but I guess I just had higher expectations from a high end business that had come so highly recommended.

4 stars Customer since 2014

I'm so happy to have clean wood floors. The men that were here worked extremely hard to ensure the cleanest job possible. I really appreciate their attention to my floors and diligence. I wish the machine had not left lines on the floor...but I do feel that it was cleaned very well.

1 stars Verified customer

They are liars. They misrepresent their product. I would not recommend this company. If you do decide to use them, then I would highly recommend that you tape record all dealings with them.

Premier Wood Floor replied:

We are sorry you feel this way and would like to make the situation right, but we can't since you submitted this as "anonymous," but if you send your name and phone number to [email protected] I will give you a call.

5 stars Customer since 2009

The team was efficient and professional. The results were wonderful!

5 stars Customer since 2007

Wonderful as always

5 stars Customer since 2013

I highly endorse the courteous, professional job that Premier Wood Floors provided us during our wood floor install. We had a relatively big project and they were extremely accommodating to us throughout the process. Jim and his entire Staff (to include EVERY SINGLE person we encountered) were always so friendly and displayed the highest levels of Customer Service-- always expressing their intent giving their Customers exactly what they wanted... and they did! Their craftsmanship was incredible as well I might add! Thanks again Premier for a floor we will proud of for many, many years to come.

5 stars Customer since 2012

Good job, floor looks really nice. Would do it again! These guys know what they are doing.

3 stars Verified customer

I was disappointed with this repair. I do not think I would have them do future repairs if my wood floors are damaged again.

Premier Wood Floor replied:

Can you please email me specifically what you didn't like about our company? We would like to make it right if at all possible. My email is pwfbixby(at)gmail.com