I am very pleased with the work of the technician. The home warranty company originally selected another AC company, and I specifically requested Pride based on past service. The technician trouble shot the problem, was efficient, and was determined to find the problem. The one area that could be addressed is that I requested a call when the technician was on his way, and did not get notified until the technician was already at my home. Thankfully, he waited 10 minutes until I could return to my residence. Pride, thank you for your dedication to customer service, and simply treating people the right way.