Dr. Heinke is a good optometrist, however 2 years in a row I have been made to feel bad by reception for ordering my contacts online rather than from them. If I can get them cheaper online (which last year I could), I will order online. If not, I'll order through them. Simple as that. I go to this office for optometry services that I need in order to be able to see. If I were in a wheelchair, would someone at my doctor's office give me grief about ordering a cheaper wheelchair online rather than to to order a wheelchair through them? This is a DOCTOR'S office that I go to for the DOCTOR'S services. Where I buy my contacts, glasses is 100% up to me.
Thank you for making your comment. Please be aware when we are relaying your insurance benefits we are trying to service you, so you may make the best choice to maximize your benefits and save the most amount of money. Most people do not know the best way to utilize their benefits and appreciate the help we provide. We most certainly realize you have a choice where to make your purchase which is why we try our hardest to be certain you find value in what we do and provide. We are glad you are happy with the doctor and hope you decide to allow us to help you in the future.