93.5% would refer friends and family to us

5 stars Customer since 2015

The staff is always so helpful and kind.

4 stars Customer since 2017

Staff and doctor are very kind and working hard during these difficult times we are in

4 stars Customer since 2017

overall a good experience

5 stars Customer since 2017

Have always had excellent care and service. Staff is very friendly and professional.

5 stars Customer since 2010

Got my dogs meds with no problem

5 stars Customer since 2020

Was so please someone got back to me in 30 minutes. Was able to give me a refill of my pets meds so I didn't have to go in. Also did curbside for me, I'm very grateful. Thank you and have a blessed Christmas and New Year.

5 stars Customer since 2016

Fantastic! Used to be long wait times, but recently has been super quick with an appointment. Waiting in the car is very helpful for my dog to not be so anxious in the waiting room full of strangers. Affordable and efficient for routine pet care.

5 stars Customer since 2020

I enjoy the service we receive at Primary Pet Care, Stow

On our last visit, I asked about some skin concerns with my pets. They now take your pet back to meet the doctor.

This would be ok, except that they gave my pets an antibiotic shot, without discussing the cost before administering. I had to pay $148 just for the shots that I wasn’t prepared to pay. The visit I anticipated $150, was almost $300.00

5 stars Customer since 2012

Everyone was kind and compassinate.

2 stars Customer since 2011

Our dog has been seen by Primary Pet Care since he was a puppy in 2008. Previously we had good experiences and felt we were getting a good service and value for our money. This office visit the staff was unfriendly and we never even saw the vet. When I questioned the prices of meds the tech was very rude and not willing to help us find more cost effective options. I would not recommend to my friends and family.