93.3% would refer friends and family to us

5 stars Customer since 2020

I enjoy the service we receive at Primary Pet Care, Stow

On our last visit, I asked about some skin concerns with my pets. They now take your pet back to meet the doctor.

This would be ok, except that they gave my pets an antibiotic shot, without discussing the cost before administering. I had to pay $148 just for the shots that I wasn’t prepared to pay. The visit I anticipated $150, was almost $300.00

5 stars Customer since 2012

Everyone was kind and compassinate.

2 stars Customer since 2011

Our dog has been seen by Primary Pet Care since he was a puppy in 2008. Previously we had good experiences and felt we were getting a good service and value for our money. This office visit the staff was unfriendly and we never even saw the vet. When I questioned the prices of meds the tech was very rude and not willing to help us find more cost effective options. I would not recommend to my friends and family.

5 stars Customer since 2016

Service was quick and on time,

5 stars Customer since 2016

Service was quick and on time,

1 stars Customer since 2010

moving my 3 pups to another vet, poor service by tech and vet and prices are too high and dr g is gone!

4 stars Customer since 2017

May have been training a new person but still helpful and there was someone to help her. The office didn't seem busy. I was there to pick up medications for my dog.

5 stars Customer since 2019

You all ate so great. Booker was taken care of with no issues and no anxiety. Thanks for taking such great care of my pup.

5 stars Customer since 2019

They were super friendly and made me feel welcomed.

1 stars Verified customer

Absolutely terrible!! I have been going here for over 10 years with two different dogs. I took my dog there yesterday to get her shot and nails done. My dog is truly the sweetest dog ever and usually falls asleep during the whole process of getting her nails done. I went back with them but after that they took her to the back back to do everything. I never once saw the vet! Also when they opened to door I saw a leather muzzle on the floor. I about went through the roof. My dog has never shown any sign of aggression what so ever! The girl looked my in the face and said oh well in her chart is says that. I said yea, show me!! The place is an absolute joke now that they have a different vet. Very unprofessional and I will be taking my business elsewhere. For over 10 YEARS I’ve been going to this place, you all should be ashamed of yourself!!!!!!!!!!!!!!!!!!