92.4% would refer friends and family to us

5 stars Customer since 2017

Love it here

3 stars Verified customer

Really expensive

5 stars Customer since 2012

Everyone is very kind and caring.

5 stars Customer since 2021

They were very kind to Juliet and us. Explained about the medicine and what to do if we wanted to get her dental work.

5 stars Customer since 2015

I contacted PPC on a Sunday via email hoping I could get my dog in due to concerns that he had a upper respiratory infection. PPC called me back before they even officially opened Monday morning and got him in 2.5 hours later. I was so thrilled and grateful. His care was also fantastic. My dog has been going here for almost 8 years and he loves everyone

5 stars Verified customer

Always friendly and helpful

5 stars Customer since 2017

They were taking phone calls on 1-2-23 when I thought they may not answer after I dialed since it was a holiday for most

5 stars Customer since 2020

So I would like to say before my last appt I wasn’t sure I would return. I gave them another chance and I’m glad I did. Dr Thompson took time with us and explained things in a way that we could understand. So from now on I’ll will return and request Dr Thompson

5 stars Customer since 2016

Very good experience!

Primary Pet Care replied:

Debbie, thank you for all of the stars! We are so glad to know you had a great experience and look forward to caring for your pets in the future.

1 stars Customer since 2011

I am very disappointed with Primary Pet Care. I have always taken my dogs here for several years and have been very happy. My dog had an ear infection and he needed his toenails trimmed. When I got the bill, I noticed that there was a $40 charge for a fecal comprehensive (I did not bring in a stool sample) and a $77 charge for blood work (lepto, heart worm, etc). I questioned the charges that I never ever gave my permission for. They told me it was routine and they automatically do it every year. This is a sick visit for an ear infection! This is not his annual well visit. He was here in the summer for that. Why would they do a fecal comprehensive when he was being checked for an ear infection?! I don't believe they even did a fecal comprehensive or the blood work (there was no bandage around his leg like they always do). I believe they were trying to charge me for services they didn't provide. Make sure you check your bill when you get it to make sure it is accurate. They did refund my $117. I have 4 dogs and I will not return to Primary Pet Care due to this incident.

Primary Pet Care replied:

Heidi, thank you for this feedback. I am sorry to learn of your poor experience and did try to reach out via phone call to discuss further. I see that the services you were not expecting were refunded to you in full. In addition you had given us "highly satisfied" ratings on all survey questions. If you would like to discuss further so we can improve moving forward please do not hesitate to return my call.