The company provides great reliable service through great reliable technicians. Their honesty and transparency is unparalleled in this business, locally. Priority One is more than just an HVAC service provider, it's a trustworthy friend.
The men that came to our house were very professional and respectful. A couple areas they could improve on is... I spoke to them about making sure the external doors they used were locked when they left and they lock the front door. Two of the outside doors were left unlock, but they did locked the front door. I also asked them to text me when they left the house so I would know and I did not receive any text. There were a few extra tape sections left on walls but aside from that they did a great job. I like Priority One and am confident in your services across the board. Thanks for being reliable and getting the job done.
Very happy with new furnace and air conditioning unit. It was problematic setting up service appointments for 6 month warranty service though. No one called or showed up in the 2 hour window, so I called to reset appointment. Office personnel stated they would make a note on new appointment that they would not reschedule again, like it had been my fault. Next appointment no one called it showed up so 1/2 hour into the 3rd hour I called the office and was told service person was tied up and would be late. That person never came, but another was dispatched at 3 1/2 hours. A wasted day for me and I'd made a special point to come home from out of town for the appointment since I was frightened they would not do my already paid for service if I called to reset date.
From Phil who came out to give an estimate, to Cathy who I spoke to numerous times in the office when we had to reschedule due to unforeseen circumstances, to the guys who installed the unit; everyone was great to work with. We love our new ac uniit. We would not hesitate to use priority one again. Such great service!
Excellent service from the first call to the office to building the install plan. Technicians are friendly and knowledgeable. They truly went above and beyond in getting us set for success in our air cooling and heating needs. Will absolutely recommend them to anyone in need of home heating and air help.
Justin was very easy to work with. He was very knowledgeable and very thorough. In addition to being an excellent technician, he seems like a very fine young man providing excellent customer service. Thanks again, Justin.