My son's car broke down on a Friday, quite a distance from home. AAA referred us to Pro Automotive Services.
Jennifer, as office manager, listened to our description of the cars ills, and asked more questions to clarify. She kept in touch with us as the shop was working on the car. It's my understanding that as they fixed one problem, another presented itself, but they fixed it too, keeping a family budget in mind. That was greatly appreciated.
As it got completed, Jennifer offered to stay later on a long day if I was able to come pick up the finished work. That is the extra mile.