98.5% would refer friends and family to us

5 stars Verified customer

Very professional. Helpful, to the point. Did not try to sell me stuff. Did not make me feel like a terrible person for being over the recommended miles on my oil change. Clean, comfortable sitting place. And the best of all, the kids play area. I brought a few things with me to entertain my two little ones, but when I saw the toy area I breathed a sigh of relief and thanks to God!

1 stars Customer since 2018

Awesome

4 stars Verified customer

Good customer service. Nice email reporting system and follow up with calls when necessary. Sadly the repairs they wanted to do (with disposable income I would have said yeah I'll spend $1,400) But I needed the not $1,400 fix for now. I needed it to run so I could most likely trade it in. As it blue books for about $500-700 in its current state. They didn't seem to want work with me on that fact so I'm having my car moved elsewhere. I say if money isn't an issue for you that you'll be happy. I just needed something more affordable at this point in time and it didn't work out for me. No hard feelings but would have appreciated working around my budget as much as possible. Once I see what the next place says I'll update my post if I'm able to do so with a price comparison/final outcome.

5 stars Customer since 2017

Love this place! Purchased an oil change card through the marching band and I fell in love with this place. Brandon is always very friendly and helpful. I will continue to be a customer her for as long as I live in Indiana

4 stars Customer since 2018

Smooth sailing

5 stars Customer since 2018

I contacted you on a Friday about 10 minutes before closing to check out my 05 Malibu with screeching wheels. Despite that, the lady that answered was very courteous and pleasant to talk to. She took down my information and said that I would get a call on Monday during business hours. Fast forward to Monday and I got a call from Brandon before 8 am (impressed). We talked and he verified my information and said that I could come in that morning. I came in a little after 8 and spoke with Brandon in person, he took my information and said that he would let me know when he was finished checking the car over. I waited for a coworker to pick me up and I saw a mechanic immediately go out and test drive my car. About an hour and a half later, Brandon called me again and explained the situation and cost to which I replied that I would come down around 11 and check out the situation in person. When I got there, Brandon gave me the breakdown of what was needed (rear calipers, pads and rotors as well as left front control arm) and explained why the prices were the way they were.

I did not end up going with the recommended services, as my car is over 240,000 miles and would likely need more than the prescribed $1900 I was quoted to get it in good shape and I decided to put the money into a newer vehicle finally.

In summary, I was very pleased at the professional customer service and the speed with which I was contacted and kept in the loop. Brandon and Professional Automotive seem very good at getting you in and checked out throroughly and giving a detailed estimate. Thanks guys!

5 stars Customer since 2017

Very friendly fast clean and informative definitely a great place to have your car serviced

5 stars Customer since 2014

Great service and very responsive

5 stars Customer since 2005

Done in a timely manner which I appreciate.

5 stars Verified customer

First, scheduling a date and time for service online is very convenient. Second, the transparency of my diagnostic, speed of with my service, and the genuine communication that I received as above the norm! I will definitely bring my car back for future services.

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