I contacted you on a Friday about 10 minutes before closing to check out my 05 Malibu with screeching wheels. Despite that, the lady that answered was very courteous and pleasant to talk to. She took down my information and said that I would get a call on Monday during business hours. Fast forward to Monday and I got a call from Brandon before 8 am (impressed). We talked and he verified my information and said that I could come in that morning. I came in a little after 8 and spoke with Brandon in person, he took my information and said that he would let me know when he was finished checking the car over. I waited for a coworker to pick me up and I saw a mechanic immediately go out and test drive my car. About an hour and a half later, Brandon called me again and explained the situation and cost to which I replied that I would come down around 11 and check out the situation in person. When I got there, Brandon gave me the breakdown of what was needed (rear calipers, pads and rotors as well as left front control arm) and explained why the prices were the way they were.
I did not end up going with the recommended services, as my car is over 240,000 miles and would likely need more than the prescribed $1900 I was quoted to get it in good shape and I decided to put the money into a newer vehicle finally.
In summary, I was very pleased at the professional customer service and the speed with which I was contacted and kept in the loop. Brandon and Professional Automotive seem very good at getting you in and checked out throroughly and giving a detailed estimate. Thanks guys!