Professional Home Repair is horrible with communication.
I called PHR to work on a floor beam in my basement that the City of Lansing was fretting over. They came out and gave me an estimate. It was a quick job, but one that was necessary as the house would be condemned if repairs were not made. Knowing that my house was mere days from being condemned, PHR said my job only required a simple repair that would take half a day. Weeks passed, and I heard no word from PHR. The City of Lansing started to jump on my back about the repairs. I told them I had hired a contractor to fix the problem. Finally, the city sent me the news that no permit was even taken out for the job. This was after Professional Home Repair knew of the dead line upon which the condemnation of my house was scheduled. Upon calling PHR I was given the story that they only take out one permit at a time. Not only do I not like this business practice, I don't believe one bit that this is actually a truthful claim. It makes no sense whatsoever. The concept that they only have permits out for one project at a time is baffling.
During my conversation with them they said they would get on my job "right away", but failed to give an actual time of when the job would start, or even when a permit would be applied for from the city. I contacted the city and got an extension to bring my house up to code. Upon further conversations with PHR they fed me more of the same rhetoric about completing one job at a time, still no time frame was provided for when they could get around to working on this half a day job.
The last time I reached out to PHR, I received no feed back at all. That is roughly 2 months after I first contacted them to work on the floor beam. Then today I got an email from PHR that was system generated. I was asked to rate my experience with Professional Home Repair, via email. Challenge accepted.
To you the reader my advice is simple. Go elsewhere. From their behavior it is clear that they lack integrity and I cannot in good conscious recommend them, even for the simplest of tasks.