98.5% would refer friends and family to us

5 stars Verified customer

Jamie worked her magic again!!

5 stars Customer since 2018

I booked online which was super simple and hassle free. My service tech performed a facial and it was completely relaxing and enjoyable. She really helped me by recommending products and I’m already seeing a difference in my skin. Thank you

2 stars Customer since 2011

Usually my massages are awesome. And I don’t want the girl to get in any trouble but she wore gloves and yes, she told me right before the massage but it was weird. I heard squeaky glove sounds and the table felt unsturdy. It kept making noises. I couldn’t relax completely because I was nervous and unsettled. It wasn’t great. But next time I’ll use my usual therapist. I still gave a minimal tip because I felt stupid complaining. This was the first time I had an issue, Puffer’s is normally perfect!

Puffer's Salon and Day Spa replied:

Laura,

We appreciate your feedback as we are always striving to exceed the expectations of our guests and your feedback will help us to improve. We are so sorry to hear that your massage was not completely relaxing. We monitor our equipment regularly but we will do a thorough re-check of the massage table. Thank you again and we look forward to seeing you again soon.

5 stars Customer since 2012

Sarah always does an AMAZING job!

5 stars Verified customer

I have never been unhappy with any of the services I have received from any of the stylists. They are all true professionals.

5 stars Customer since 2013

Kristen is a great stylist. She listens and asks questions along the way. The end result is exactly what I envisioned! Thank you for a great, relaxing experience.

4 stars Customer since 2001

I booked this pedicure to relax before a big trip and I was a little disappointed

Adi was over 10 min late and I don’t think it was bc she was with another client bc she came from downstairs

She didn’t even apologize for being late- which irked me bc my time is just as important as hers. I won’t book another service with her. The pedi was ok

I told her water was cold and she added more cold water! Felt like she wasn’t there

5 stars Verified customer

Great experience!!

5 stars Customer since 2015

I booked a wash and blow-dry and was extremely pleased to find that Kristen gave me a head massage before the process! It was, as are all of the services I've had at Puffers, great. I loved the way she washed and blew dry my hair, too!

Puffer's Salon and Day Spa replied:

Kristen does give a fantastic scalp treatment and it's wonderful to hear that you were able to relax and enjoy your visit with us. We hope to see you again soon.

5 stars Customer since 2015

I love Puffer’s Salon! I moved to Westfield almost 4 years ago and have been getting my hair done with Kelsea since then! She is great and has nailed my hair color every time I decide to change it up! I also get massages on occasion and it is my favorite place around for that experience as well!!