98.6% would refer friends and family to us

5 stars Customer since 2015

Colleen has been my hair stylist for several years now. She's does an amazing job with my highlights and knows what styles are best for my hair type and the shape of my face. Recently when she suggested hair extensions for volume as i have very fine hair, i trusted her and I'm so happy that I did. What a difference it made! She blended them perfectly with my natural hair that you can't even tell I have them. Colleen has also been great at recommending hair products that really work for me. Love the Aveda products as they last a long time and really work great for my hair. I'm constantly asked who does my highlights and happily tell them Colleen at Puffer's. My girls and I won't ever go to another salon after the expertise and great service we experience at Puffer's Salon and Day Spa each time we go.

5 stars Customer since 2017

Kelsea was very nice and shared great information about the products and what might work with my hair type. Overall it was a pleasant visit.

5 stars Customer since 2017

Jamie was an excellent Employee. She was pleasant and very welcoming. She was a great listener and really took the time to understand what kind of cut I was looking for. We had great conversation and she was able to give me some great advice on Hair coloring.

You are lucky to have such a great employee!

Puffer's Salon and Day Spa replied:

Jamie is a master of color! We're so lucky to have her and we are so glad to hear that you enjoyed your visit with her. We look forward to seeing you again soon.

5 stars Verified customer

The best salon in Western Mass. Very clean and relaxing.

5 stars Customer since 2012

Unparalleled customer service! High quality services.

Judy and her team are the best!!

5 stars Verified customer

I had a wonderful deep tissue massage. Since it was my first deep tissue massage, she very thoughtfully explained the process and philosophy and checked in throughout the session.

5 stars Customer since 2010

Lovely experience every time!

5 stars Customer since 2017

My Reiki with Julie was awesome!

5 stars Customer since 2013

Wonderful experience as always!

3 stars Customer since 2003

Overall it was great, I fell asleep in the chair and I loved the polish color. However, at the end, she knicked my big toe nail with the dryer and just said "oops sorry" and walked away with out even checking it. I looked and it was messed up. I was able to fix it a little but was still a little disappointed and I couldn't find her to fix it. O well, I will be back of course but I was a little bummed.

Puffer's Salon and Day Spa replied:

Danielle, Thank you for taking the time to provide us with feedback. We regret that the end of your experience was not ideal and we will be contacting you regarding your visit. We appreciate your patience and we look forward to seeing you again soon.

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