I visited Puffer's for a spa massage yesterday. I arrived a few minutes early, checked in and went up to the waiting room. The woman scheduled to give me my massage did not come to get me until 15 minutes after my massage was scheduled. I think they overbooked her because she had just started giving someone a manicure when I was checking in. The massage itself was great. The massage rooms are terrific, but I was unimpressed by the steam shower and rest room. Neither are very "spa-like". Everyone was friendly and the place was very clean.