97.2% would refer friends and family to us

5 stars Verified customer

Excellent. I was told of all my options upfront. No surprises!

Purcellville Tire & Auto Svc replied:

Thank you for the stellar review about your automotive service experience.

5 stars Verified customer

We take both of our cars to Purcellville Tire & Auto. They are friendly, professional, and have taken excellent care of our cars.

Purcellville Tire & Auto Svc replied:

Thank you so much for your business & for the nice review, take care.

5 stars Verified customer

I have been using Purcellville Tire and Auto for nearly 20 years here in Purcellville. They are highly competent and honest. Their charges are fair and their knowledge of repair requirements is excellent. There aren't very many shops like this! The owner, the service desk staff and technicians are all available. Highly recommend them.

Purcellville Tire & Auto Svc replied:

We thank you so much for taking the time to leave an excellent review & we really appreciate all the years of patronage!

1 stars Verified customer

Dishonest for major repairs

The man at the shop was demeaning. When questioned about a repair.

After taking the dash off realized purcellville tires repair was not thorough. I’m not sure if they took shortcuts to save money or thought their method was good enough-it wasn’t.. after my dissatisfaction and paying twice and had to put up with a man lashing out since I was questioning his repair. Did not care about me as a customer.. I found a new mechanic and will not be back to purcellville tire for anything.

Purcellville Tire & Auto Svc replied:

Thank you for taking the time to leave a review about your experience. We are very sorry to read that you were not satisfied with the automotive or customer services you received. While we try to use these negative reviews as a teaching tool & to address company policy to see if any changes need to be made. That said unfortunately there was not enough information provided the "dash" job for us to determine what job this was, when it was performed, or who it was performed for, in order to research it and use it as an example of what not to do. We would love an opportunity to discuss it further. Take Care

5 stars Verified customer

Love this place! We have been going to them for years. Honest, prompt with their work, always a smile with the folks at the front counter.

Purcellville Tire & Auto Svc replied:

Thank you very much for taking the time to leave a nice review about your automotive service experience with us over the years.

5 stars Verified customer

The folks at Purcellville Tire and Auto are wonderful - Donnie is a magician when it comes to fixing cars and Paula and Dave at the front desk always find a way to accommodate my schedule. It's the only service center that's ever told me a service I requested was NOT yet due - saving me $1500 ! I recently moved to PA but return for oil changes and repairs because I trust them implicitly.

Purcellville Tire & Auto Svc replied:

Thank You Ms. Adams for taking the time to leave a review about our 901 E. Main St. location.

5 stars Verified customer

Excellent !!! Followed up great! Very courteous. Kept me updated

Purcellville Tire & Auto Svc replied:

Thank you for taking the time to leave a great review. We are very happy to read we were able to meet your automotive service criteria.

4 stars Verified customer

I’ve been taking our cars here for years. They do great work.

Purcellville Tire & Auto Svc replied:

Thank You for taking the time to leave a good review about your experience in regards to automotive repair & service with us.

5 stars Verified customer

Servisor although new was very good. The other service advisor, Courtney is amazing consistently great service. It is a pleasure th observing her interactions with customers.

Purcellville Tire & Auto Svc replied:

Thank You for taking the time to leave such a thoughtful review!

5 stars Verified customer

They are very thorough and professional. This is a great place to take your vehicle for any issue.

Purcellville Tire & Auto Svc replied:

We are so Appreciative of you for taking the time to leave a stellar review & filling out the survey. We're happy to read we were able to meet your automotive service & repair expectations. Thank You!