My (rescue) dog has been in there a few times, each time with a different vet. Not knowing Sydney's history, we began to see a pattern of stress and nervousness with her with particular vets. She became anxious and frightened to where your vets weren't able to administer care. The first vet we saw, I felt Sydney was more relaxed and I appreciate with this last visit, the opportunity to request the same vet for Sydney. Sydney did well! Far less stressed. Thank you!