Went to have leak in the cooling system repaired. $1200 later I picked up truck. It overheated on way home. Air conditioner blowing hot air. I took it back. They replaced sensor, then claimed a previous owner put Stop Leak in radiator so they replaced radiator. After that repair didn't fix the problem, they claimed previous owner had blown a head gasket and that was problem. I have had truck for 3 years with never a problem til that leak. Anyway $3000 later, I picked up my truck. It's running okay, but still no air conditioning. I can only imagine what they will "find" if I take it back....
As the manager of Hilltop Service, I called the customer and explained to him that the a/c cycle switch was bad and the system was low and needed a recharge and actually the a/c system was supposed to be evacuated and recharged and that serviced was forgotten and not performed when vehicle was in for repairs. I explained this to him and offered our apoligies and offered to service the a/c system at no charge to him and was told "no"
As far as the engine cylinder head gasket repair was concerned, when the engine cylinder heads were removed, there was a lot of engine coolant stop leak plugging up the coolant ports and not letting engine coolant flow properly throughout engine causing overheating. we chemically tested the engine numerous times for a bad cylinder head gasket before the test turned positive. Also found the radiator to be semi-plugged from the same engine stop leak, we attempted to replace the thermostat under warranty and engine still wanted to overheat. we took all measures to ensure our accuracy in this diagnosis and our diagnosis was found to be true and accurate.
Again, I as the general manager attempted to have the a/c system recharged for the customer at no charge and was told "no". The engine repair was fully warranted and does carry our warranty. Also at no time were we told to not perform repairs and customer gave his consent for all repairs.