I am so torn with this review this time. I want 5+ stars for Rui, my colorist but -0 stars for the wash, rinse, and massage experience. I believe the man who took me was Jeffrey ... he appeared to be Hispanic with a tan winter hat on. He adjusted the water temperature just fine but then proceeded to give me a facial spray wash each time he used the water sprayer! He was SO incredibly rough on my head, scrubbing my scalp and running his fingers through my tangled hair! My shirt was soaking wet down my back and he left some eyebrow dye on my eyebrow line so it looked like I had two different shaped eyebrows! The receptionist did not say anything and I did not know until I got in the car and looked in my mirror! I was horrified and had a hard time rubbing it off at home! Also, despite the fact I showed the receptionist my teacher id, and told her, she still did not take the discount off my bill until right before I signed it, I asked and she had to ring it up again. I am feeling like the care and concern that used to be at Pyure is slowly fading away. I told Rui to never have that man touch me again and he apologized. I will speak in person if you need me to but will sign this as anonymous as I do not want this published on the web. I felt like it was two days before Christmas and maybe the employees were distracted so it might not be fair to publish this on the web.