Highly unprofessional staff that yelled at me during the procedure and became upset at me and walked off when I refused to buy additional products afterwards. I've had dermapen before and you are meant to have tight skin and redness after which I had neither of here. If was a waste of time and money and I would never go back no matter how good their prices can be compared to the locations nearby. Avoid at all costs!
Thank you for giving us feedback. We appreciate it. I will pass it on to Yelena.
Customer since 2017
The atmosphere was great and so was my massage therpaist Hannah. Hannah provides a great deep tissue massage. My mother went for a mother and daughter massage for Mother's Day. Unfortunately there was a small misunderstanding between the receptionist and one of the massage therapist. My mother and I felt the receptionist was trying to tell the massage therapist to do something. The massage therapist was very loud and rude to the receptionist in front of several customers. I was extremely embarrassed for the receptionist and once upstairs the massage therpist continued to talk negatively about the receptionist. I would definetly would return but the workers must learn how to deal with conflict in another area not in front of customers.
Yelena is always amazing. She goes above and beyond. She really understands what your skin needs at any given moment. I so appreciate her. When I haven't treated my skin or my body the best, I know I can go to her to get me back on track. Always grateful for her sweet and gracious energy.
The massage was nice and relaxing and my masseuse was talented but I did not enjoy the room. The air was too cold and the lights were very bright, I did not find the experience overall relaxing. I would have preferred a darker setting to feel more comfortable.
Thank you for giving us the feedback. Our therapist should have checked with you about the temperature, lights and music at the beginning. In the future, if you encountered such condition, please tell the therapist to adjust it.
Thank you again for visiting us and we will do better next time.