My Jeep had warped front brake rotors. QualTech assured me several times that it was not a safety issue and they did not need replacing. The vibrations got worse and I decided to go ahead and replace them. Because I have a Grand Cherokee with a tow package, I had extra duty rotors, which had to be ordered, so QualTech had to keep the vehicle overnight. The next morning, the staff went out of their way to get my Jeep out as quickly as possible, including a manager using his own car to go pick up the parts. Their valet picked me up at 10:30 and the vehicle was ready by the time we arrived. Really above and beyond service and I really appreciated their good advice for the past couple of years not to replace them early. Thanks QualTech, I will be back!