I brought peanut in for a sick visit. I am always treated very well. Everyone from the front desk people to the Vet always make me feel at ease. I always get the answers to all of my questions, and everyone always spends the time we need there and always explain in detail what to do and always tell me to call if there is any questions or concerns. They always check up on a sick animal with a phone call too which is greatly appreciated. Always very pleased.