The team is kind and is very loving towards our pets.
The communication between the vets, vet techs and reception staff is not smooth resulting in missed or misunderstood instructions - missed rebooking for appointments, forgetting to include certain medications etc. You have to have to stay on top of them.
Thank you so much for taking the time to leave your feedback for our team! Reviews like this help us to understand our areas for improvement. Communication is always something we are always working on as with a large team it can sometimes be challenging. If you would like to get in touch about your specific examples so that we can investigate further, please don't hesitate to reach out!