96.7% would refer friends and family to us

5 stars Customer since 2022

Waiting a long time to bring my 18 year old cat, Gem, to Queen West Vet. Well worth the wait.

Kind, warm and friendly care...and that was all before meeting the doctor. Wondrous staff!

Clearly caring for the creatures in his care, I found Scott to be open, wise and with a fine sense of humour (never underestimate such!).

Gem was at home, exploring with ease and no resistance to new hands on on his elder body.

Now waiting for test results. In complete confidence. Eighteen years is a long time to be with my precious companion, and I feel utterly sure he's in the right place at the right time.

Amazed when the good doctor apologized, yes! that it'd be Monday before he'd get back to me, this being a holiday weekend. Used to much longer waiting times. Apologized! Holy cow!

5 stars Customer since 2022

The staff made sure to see my little one as quickly as possible. They were attentive, caring, and provided honest feedback about my puppies situation.

Overall a positive experience given i was not there for a positive reason.

5 stars Verified customer

I was in the hospital for a regular check up and to get all the precautionary elements to keep my dog happy and healthy throughout the spring and fall and beyond. The staff were all tremendously friendly and helpful. They explained everything as they went along answering any questions I had and keeping Gracie occupied and comfortable. I am on a motorize scooter so demand certain extra things needed to accommodate me and it made the experience easy and positive. for us both. We both like our vet appointments, which isn't always h case for all dogs.

Queen West Animal Hospital replied:

Thank you so much for the incredibly kind words! It makes us so happy to hear that you and Gracie enjoy your visits. We always love to see you both!

5 stars Verified customer

We have been visiting QWA over 4 years, Excellent Professional service.

Queen West Animal Hospital replied:

Thank you so much!

5 stars Customer since 2012

Veterinarian is knowledgeable, understands all cat complexities, goes through anything and everything to look for and watch out for and provides optimal recommendation for the best health and the best interest of the pet. all appointments provide thorough examination and all questions are answered promptly with staff following up on the health post appointment

Queen West Animal Hospital replied:

Thank you so much for the kind words, Michael!

5 stars Customer since 2003

Always the best experience at QWAH

Queen West Animal Hospital replied:

Thanks so much Alex! We always love seeing you.

5 stars Verified customer

I am so grateful for Queen West vets. As a first time dog owner they have gone above and beyond whenever I have had questions or concerns about my pup. All of the staff are so kind, friendly and patient and my pup seems happy and loves all of the treats and attention he gets when he goes to visit.

Queen West Animal Hospital replied:

Thank you so much for the kind words! We love talking about dogs all day, so keep the questions coming :)

5 stars Verified customer

Amazing! Always the best care since he was a puppy.

Queen West Animal Hospital replied:

Thank you so much!

5 stars Customer since 2004

Always professional and informative and appointments on time. No pressure to purchase extra testing (up selling) but inform clients of options available if wanted/needed. They always follow up after treatment.

Queen West Animal Hospital replied:

Thank you so much for the kind words Sue!

5 stars Customer since 2022

I am beyond grateful for the absolutely amazing experience I had bringing my kitty Pico to Queen West for a geriatric wellness exam. We hadn’t been to a vet in a long time, so needless to say not only was he nervous but I was for him too. From booking the appointment to receiving after care instructions from the vet tech Sarah, we were treated with nothing but kindness and support. Thank you Dr. Cao for handling Pico with such gentleness and love during his exam and vaccines, as well as providing education about his health. Thank you Sarah for your warmth and making me feel reassured throughout the appointment. Thank you to Caitlin who gave us some yummy treats at the end of the appointment to send us in our way. I honestly couldn’t have asked for a better experience. We will be back to book a much needed dental procedure. Thank you again, so much!