Heather my esthetition is amazing! I'd follow her anywhere, and I have. It's worth the 90 minute round trip to me.
On the flip side, my experience with a woman who appeared to be a manager or something must have been having a bad day. Reacted very harshly to a special request. It wasn't her answer which was upsetting but her grumpy, harsh response.
If Heather wasn't working there, I would not go back.