I appreciate so much the warm and kind welcome, the thoroughness and friendliness of the staff and how they treated my pet and my kids, the time they took to get to know us was unique in my experience.
I was so very impressed by the staff at Raintree Animal Hospital. As a relatively new resident of Fort Collins, I had not had the need to find a rabbit vet for my 3 bunnies. But when an emergency struck, the staff went out of their way to see my rabbit in a timely basis (as in right away) and provide great care. Dr. Garbino seemed very knowledgeable in rabbit care and I felt we made the right decisions regarding my bunny's care that day.
Always great service at Raintree. Dr. Nina is knowledgeable, thorough, and our big Akita really likes her. She provides excellent care to our elderly pup. Very happy that our neighbor (and dog trainer) recommended Raintree to us.
Bella was diagnosed, given medications and on the road to recovery! Although my husband took her in, I was confident she would be well taken care of. She is her happy, spastic self again! Running around and making us smile and laugh! Thank you for the follow up call to check on our fur baby.
Overall I had a very good experience. The team was great at getting me in, flexible when my dates changed last minute, etc.
The things that were a bit off included Nim's bowl of water getting spilled all over her bed. Being an old, geriatric lady, it concerned me that the bed was soaked and such....
Second, because our roofers were done early yesterday, I ran over to get the dogs out of boarding early so they could enjoy coming home. I got there at 2:35 and was informed that they could not be picked up until 3:00. I had to wait and miss work for 30 minutes despite 5 girls being readily available behind the desk. I understand the need for check in and drop off times however think you need a little more flexibility on pick ups. All someone had to do is go grab the dogs and bring them out....
Everyone was welcoming & friendly! I was explained in layman’s terms what was going on with my rat and all of the options out there for her now & in the future...it made me feel more at ease & I truly appreciate that!