Staff and environment were very friendly and comfortable. The initial tour was very beneficial as to feeling educated as to the skills and facility. As a person who is very nervous about going to the dentist, I found that I wasn't at all nervous or uncomfortable. I felt like I had been going there for years. Michelle was extremely thorough, explained everything and instilled confidence in me, even before I met the Dr. Dr. Rivera was thorough and explained my status and all options. I was presented with options that took my needs and concerns into consideration. Upon the conclusion of our session, I was presented with a clear and concise, session-by-session treatment plan with procedures, and a clear break down of costs relevant to my insurance. It took me 2 years to choose a new dentist upon moving to Long Island, and now I'm sure I made the right decision. AND I was given a lovely welcome gift!.