I first went to Rapunzel because I had a horrible experience at Stephen and Burns, where my hairdresser made a mistake with an uneven layer and she just kept chopping at my hair until there was a shelf in it. It was horrible. A friend of mine always had gorgeous hair and she told me she went to Michelle at Rapunzel. I don't know how, but Michelle fixed my horrible haircut and it was about 1/3 the price I had paid at S&B!!! I have been a customer for 5 years now. Every single haircut and/or color has been exactly what I expected, or even better! Usually better, because Michelle is extremely knowledgable about color and style, and has steered me away from a couple of bad decisions. I also love that she remembers the things I tell her. I only go about 4 times a year, but it's like our conversation picks up where it left off each time. She's funny and sweet and definitely the best hairdresser I've ever had! (I'm in my 40s and have moved around a lot so that is saying a lot). I don't mind spending a lot for good hair, but at Rapunzel, the prices are always better than the bigger salons.