They assessed my problem, sourced the parts, and provided me with a price all in a timely manner.
They ordered the parts and installed them asap.
My car was clean when I picked it up.
This is HUGE to me as I hate having to clean up after anyone else. I especially despise having to clean up greasy, dirty handprints from all over my car (steering wheel, gear shifter, car handles, etc.)
My only 'complaint' is that I could only get a ride to pick up my vehicle during my roommate's lunch hour.
The shop was unlocked but they were at lunch.
I called a few times, entered the shop, and was eventually greeted by a serviceman.
He was polite but made it known that they were closed for lunch.
I apologized and explained that I did not know this and it was the only time (during their operating hours) that I could get a ride.
No harm, no foul.
They did the work they promised to do.
They did the work in the timeframe promised and as such, I have had no problems with any of the work they have done on my vehicle.
They are good, they are efficient but don't plan to visit during lunch.