Scheduling the appointment was easy. The receptionist was really nice. I was going in for an update on my prescription and some new glasses. They did the usual tests on me.. puff of air, reading letters far away, and then the doc asked why I didn't want the "photos" of my eye taken. I said well I thought that it would put me out of commission for a few hours the way the dialation test worked. He said no, its standard procedure these days to see what is going on inside your eye. so I said ok no problem. The photos take about ten minutes ad I was back out trying to choose a new air of glasses. Then the doctor came out and gave his two cents about what looks best. He seemed to tell me what he wanted me to get, not what I wanted. I thought it was best if he kept his opinion to himself, honestly. The girl who was assisting me was super nice and we were fine before the doctor came over. But anyway, I thought it was going well, until they asked for a payment at the end. It turns out, even with my awesome insurance, I was paying over 450 dollars, without new glasses! I couldn't believe it. Next time they ask someone to have photos of their eye they should state weather or not that is covered under their insurance and how much it will cost. I feel like they took advantage of me as a customer and that the charges weren't clearly explained to me. I never want back to get new glasses there, because I don't want to give them anymore of my money. Ill chalk it up as a learning experience to ask a ton of questions next time I go to get a normal exam and prescription update from a different doctor.