99.0% would refer friends and family to us

5 stars Verified customer

Very thoughtful. Explained the work they were doing and did not do more than necessary. Needed the car by 3 and finished well before than. Clean and organized shop.

1 stars Verified customer

They used to be the best in town but have become unreputable in the past couple of years due to constant soliciting for work and trying to charge for things you haven't asked for. If I don't post a response to a response from them I will continue this discussion on Yelp.

I recently took a car in to install an item that was listed on amazon at 6 dollars, they said it would cost nearly 200 to fix. I advised them on how to fix it and they knocked it down to 70 as they didn't need all the parts they wanted to buy. They then told me that one of their mechanics had taken the car out for a drive and found "potential issues" with the suspension, brakes, and steering. They wanted to charge me for the "test drive and service" that I hadn't asked for and they also wanted to charge me between 35 and 70 dollars to investigate the squeaks they might have found. (They actually fixed the suspension and replaced rotors previously on the car a couple of years back).

I spoke with firestone who said they would look at my brakes,suspension and steering for free.

Also, the previous two times I have not been offered a drive from or to the office even though the courtesy vehicle has been parked there.

I would be happy to have a phonecall with the owners.

Re-Born Automotive replied:

Thank you for taking the time to talk to us and work out your concerns. Unfortunately at times relying on the dealership for parts and availability of small parts can be frustrating and in this case, we were told the inexpensive small part was not available, when in fact it was, though we can not compete with Amazon on parts pricing as you understood. Also, as we discussed, different folks have different needs and expectations. While a squeak to some is annoying and would want us to spend the time and locate, others are not concerned as was your case. We will work harder to understand your needs and communicate better with you in the future. Again thanks, and we look forward to meeting your needs at your next service.

5 stars Verified customer

Best mechanical shop around!!

5 stars Verified customer

Always quick to get in, attentive to my needs, accurate in the diagnosis and repair, and at a very fair price.

5 stars Verified customer

Great experience friendly and knowledgeable staff

5 stars Verified customer

Very through, less expensive then I thought and great friendly service! Thanks Jim and Reborn for checking out my car quickly and effectively.

5 stars Verified customer

Very friendly staff. It was super easy to communicate with them via phone and email. I was informed on a daily basis of the progress and the overall experience was positive. I would recommend and use this group again, and highly recommend you take a look at what they can do for you.

5 stars Verified customer

GREAT!

4 stars Verified customer

Amazingly helpful and down to earth.

5 stars Verified customer

Always love the friendly service I get when I take our cars to Reborn. I've been going there for a decade now and they've always done a great job. They tell me what I need done and what I can wait on. On top of that, they clean the interior of my car when they're done with the service.

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