98.8% would refer friends and family to us

5 stars Customer since 2010

Another great experience with Mike and Monty. I've been taking cars to Redmond European for about eight years now and have complete trust in the relationship that we have built.

Redmond European replied:

Thanks Mike R. Always nice to see and visit with you regardless if it is just a scheduled oil/filter change or repair/upgrade.

Thanks, Mike M

5 stars Verified customer

Personal and responsive

Redmond European replied:

Thank you for the 5 star review. We are here to help with future issues or just regular maintenance.

~Mike

5 stars Customer since 2017

Excellent service - as usual. Monte and Mike have a special relationship with their customers and I'm just the latest example. My car was serviced wonderfully and quickly, and a side conversation about my *next* car topped off a great experience. I could not recommend this shop more highly, and will never let a "dealer" near my cars moving forward.

Redmond European replied:

Thank you Jeff for the 5 star review. Seems you are a closet "car guy"! That's great. We are here to help and also guide you through the future dream car purchase....if that comes to pass!

~Mike

5 stars Customer since 2016

Everytime I take one of my cars to Mike and Monty I feel like I’m being treated like family, great guys at the shop, super professional and absolutely 100% customer focused.

Redmond European replied:

Thank you Rob. We do our best to treat people like they are family or how we'd like to be treated ourselves.

~Mike

5 stars Customer since 2017

I have been taking my 09 S5 to the local dealer since new and Redmond European was the first outside factory repair shop I've tried. I took a look at comments about the shop online and decided to give them a try. I love my S5, but hated some of my maintenance issues that came up throughout the years, as repairs have been hit or miss.

This is my second visit to the Redmond European and my first review. They are extremely transparent with issues and the resolution of them. I don't like factory shops do to the black box approach to diagnosis and repair. I like to know what the problems are with my cars, why they occur and how best to fix them. The guys here always keep me in the loop as to what's going on and how they will resolve issues.

I used to steer people away from owning Audi's due to the many service issues I've had with my car. Now that I've found Redmond European, I am rethinking my long term ownership. I used to say, "love the car, hate the maintenance", now I have a reason to love the car more.

Thanks!

Redmond European replied:

Thank you Gordon. Really superb repair and heart warming. I want to understand what is going on with my can so we try and deal with our customer the same way. We take pictures, document things and try to communicate what a car needs in a way that people can make sense of. Glad you are not an Audi hater anymore. I'm about to get a new one myself- well a newer one...

~Mike

5 stars Verified customer

Trust!

Redmond European replied:

Thank you for the 5 stars! we do work to gain people's trust. Car repair can be a hard thing for folk to have trust and we do our best to gain it and keep it.

~Mikie

5 stars Customer since 2018

Amazing place, Mike is a gem of a guy. He was very clear and friendly. He explained in detail how my car’s systems operate and how they will help me. They did a good job and the payment was exactly as the estimate.

Redmond European replied:

Karan, thank you for the very nice words and the 5-Star review.

we're here to help you keep your car safely on the road.

~Mike

5 stars Customer since 2018

Great service and engagement by Mike and team - explained everything clearly, kept me updated every step. Great experience to work with this place !

Redmond European replied:

Thank you Isidro, phone calls like the one to you are never easy to make with anyone and two mini's needing motors in the same week??? What the heck! I hope you can make an excellent purchase on your next car.

~Mike.

5 stars Verified customer

Always helpful and high quality work.

Redmond European replied:

Thank you for the 5-Star review. We are here to help!

~MIke

5 stars Verified customer

Polups!!

Redmond European replied:

Thank you for the 5 star review!

~Mike