Timeliness -- responsiveness was very good. It was reported to me that the repair man was polite and professional. I was disappointed that he did not thoroughly check out the drain flow switch as it malfunctioned just a day or two after he "unstuck" it. The switch failed again causing the villa to go up to 98 degrees again.and he replaced the switch on a return visit . Your pricing seems to be much higher than anticipated and I felt that I should not have been charged for the return visit, just the actual material cost of the switch. In addition, I just had a start capacitor replaced on my house unit in North Carolina and the material cost of the capacitor was less than $50.00. So I felt that the $230 fee was excessive.
While your promptness and professionalism of your staff was very good, your pricing and callback charges were excessive.