My puppy recently went to the emergency clinic because the vet we were using before gave us inadequate antibiotics for his kennel cough, thus he developed pneumonia. The doctor at the emergency clinic recommended Redwood Vet Hospital as they were pretty familiar with the area and the different offices. I was glad to see that this hospital had to entrances, one for felines and one for canines to prevent any mishaps to happen.
Since I had a puppy, he did not have all his vaccines, so the staff instructed me (before the day of my appointment) to keep him in the car until they were ready to see me. They have a side door for puppies to enter, to decrease the chance of catching something in the waiting room.
When we got to the exam room, our doctor, Dr Schwab, was great! She asked us about everything going on with our pup and took details notes of everything. All the events, medicine and dosage. After everything, she gave us with some options of where to go from there. She told us we could do it there or try to find somewhere else that was more affordable. I like how they provide you with options and not just pressuring you to do whats more expensive and profitable to them (Something I definitely felt with our last vet). All in all the visit was great.
She prescribed us some different antibiotics, one of which they did not have on hand. The office called a couple of pharmacies for us to see which had it available. They were willing to help us as much as possible
I called back a couple of days to ask a question, and the first person I talked to remembered who my pup and I was, which I was really impressed! called back a week later to ask about vaccinations and his antibiotics mixing. The doctor ended up calling me back and answered all my questions, which I was really please with. Because the last place I went to, they would just rely information from the vet to receptionist to me, if i had additional questions, it would either be a guess from the front staff or I would have to wait again.
All in all, very happy I was recommended this place.
I give this place a 4.75/5stars! the only thing is when I was making my appointment, I got a confirmation for Friday, but then I get a call Friday morning to confirm an appointment for Saturday..... A little fluke, but I had to change my plans around.