97.4% would refer friends and family to us

1 stars Verified customer

I came in today to reflections eye care for my scheduled eye appointment. I arrived 20 minutes late due to traffic and was turned away by the team. Even more than being turned away, I was disappointed by how rude the customer service was as one of associates showed no interest in trying to find a time that would work for us. He told me "too bad" and that I should have arrived on time.

As someone coming from a longer commute, I was really disappointed that they did not make any effort to go through with my appointment and seemed to look at me as someone that would just give them extra work to do.

Perhaps if they showed better customer service I would have been happy to reschedule but I don't plan to give my money to any team that treats their customers this way. I will have to go through the process of finding a new eye doctor.

3 stars Customer since 2014

Optician was excellent as usual but the new lady who works on the front desk was very kurt and not helpful.

5 stars Customer since 2013

Another excellent experience. Friendly atmosphere, efficient service, top notch pro team. For the third time in 8 years, I needed an emergency pair of glasses. Costco estimated three weeks. Reflections took an hour and a half. The cost vs. Costco was about the same, but the Reflections experience soared in every way; exam, frame choice, no pressure, Care Credit, etc.

5 stars Verified customer

Great

5 stars Verified customer

Everyone is so nice and they can get you and appointment in a timely manner! Great office and Dr. !

5 stars Verified customer

Excellent service, polite helpful staff

5 stars Customer since 2019

very thorough, considerate and responsive

5 stars Customer since 2018

Dr Schultz is extremely thorough in his examinations and I would highly recommend him. Excellent.

4 stars Customer since 2015

Great service and very helpful

5 stars Customer since 2013

My experience is always an excellent one at Reflections Eyecare. Mark is very caring and always makes great recommendations. They have become my Go-To eye care provider.

Reflections Eyecare replied:

As always, the pleasure is all ours. Thank you for allowing us to take care of your eye care needs.

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