Jeff always colors and cuts just as we like it. always asks before we get started if i wont anything different. sometimes i do, and with his help and guidance we come up with a new color or style. and if it is a little different than i wanted, he explains why something won't work with my hair (i have contrary, wonky, hateful hair). i appreciate all his effort. he is very intertaining and doesn't leave me sitting alone while processing.