The timing belt broke on our SUV while my wife was commuting to work in The Woodlands. She called Reliable, spoke to Brian and gave him a review of what had happened, and that the tow truck was en route, plus my name, number, and the fact it was my birthday. Brian called with a resoultion and an estimate within a couple hours, and the job was complete by the end of the day. Plus, they wished me a Happ(ier) Birthday. I've bee using Relaible since shortly after they opened and have always felt good about the service, repairs and fair price.