95.8% would refer friends and family to us

4 stars Verified customer

I am a VIP member. I had purchased a packet. Now I have Black Friday $25 coupons if you will call them that. At the time I had not read the restrictions, 1 coupons per visit. This was not explained to me at the time. I would rather use them by my choice. All though I understand you will make more money this way. A customer should be informed or given the choice of how they would like to spend their money. Not happy.

Renaissance European Day Spa - Eutaw replied:

Thank you for taking the time to write a review. We appreciate the feedback and will forward this information accordingly.

5 stars Customer since 2008

A great place to go and be treated special! Wonderful service all around!

Renaissance European Day Spa - Eutaw replied:

Amy, thank you for the 5 star rating! Our goal is for every client to be treated like royalty. We pride ourselves on providing world class service.

4 stars Customer since 2008

I felt I was in good hands. I think the haircut was a little pricey and I also had a $25 GF. However she did a great job.

Renaissance European Day Spa - Eutaw replied:

Diana, thank you for taking time to provide feedback on your recent experience with us. We are so glad you enjoyed your salon services with Maribeth!

5 stars Customer since 2006

Sarah was great. Foot massage was just what I needed.

Renaissance European Day Spa - Eutaw replied:

Kimberly,we are so glad you enjoyed your nail services with Sarah!

3 stars Customer since 2009

Very cold. Waiting area was cold and treatment area was colder. Massage was good but couldn't get comfortable for the cold are blowing down on me.

Renaissance European Day Spa - Eutaw replied:

Hope, we will be sure to address your concern immediately. Thank you for taking the time to provide feedback on your recent visit!

4 stars Verified customer

It was a little bit loud but overall great experience! Nicole is the most efficient and lovely!

Renaissance European Day Spa - Eutaw replied:

Thank you for taking the time to write a review and recognizing Nicole as your stylist! We will be sure to address your concern immediately.

5 stars Customer since 2014

Stephanie and Natalie were awesome and friendly

Renaissance European Day Spa - Eutaw replied:

Barbara, thank you for providing feedback on your experience. We appreciate you recognizing our nail technicians, Stephanie and Natalie.

4 stars Verified customer

I enjoyed my facial, Brazilian blowout and manicure. Everyone was professional and curteous.

I finally renewed my VIP membership after a lengthy discussion with the staff about my dissatisfaction with some of the changes to the new program, I looked forward to having my lunches , 4 alcohol beverage tickets and manicures from the previous VIP membership and I would like to see that incorporated in the new program.

Renaissance European Day Spa - Eutaw replied:

We are so glad you enjoyed your services with us! Thank you for being a VIP! We appreciate you taking the time to provide feedback on our VIP Program.

5 stars Customer since 2007

I see Nikki for a facial as often as I can and am never disappointed.

Renaissance European Day Spa - Eutaw replied:

Dawn, we appreciate you taking the time to recognize Nikki as your esthetician. We look forward to your next visit with her!

2 stars Verified customer

No drink or menu was provided when I walked in the back. Not a bad place, just extremely overpriced. The service needs to match the prices---which includes the front desk personnel needs to be friendly in the salon.

Renaissance European Day Spa - Eutaw replied:

The Renaissance European Day Spa is committed to providing world class customer service, so we appreciate your feedback. We can assure you that the issues you've mentioned are being looked into immediately.

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