The staff overall were friendly ...but the massage was not much more that a relaxing massage and if that is all I wanted it would have been ok. The masseuse was lacking in any personality at all. She would rub over definite knots in my muscles and just keep on going else where...I paid for a deep tissue massage and there was little effort made to work out the knots ...not therapeutic at all. I go to a woman who does it in her home and is minus all the frills you have but worth every penny for the effort she puts into relieving me of the painful knots caused by tension and stress. I had a gift card for you guys...I will not be back...unless i just want to relax a little.
I am sorry for your bad experience you had with us, Some message therapist are not always a good match for ones needs we have three different massage therapist I recommend you come back and see us so we can fit you with the right person. If you can give us a call at the spa and we will make it our priority to better assist your needs. Thank you
Customer since 2011
I love going and enjoy that Sara remembers me and always is courteous and kind. It feels like a personal experience not just another guest. Thank you!
I was experiencing awful back spams for weeks. I was desperate for releif. I called and was able to get in the same day! My therapist read my file and recommended something a little different than what I signed up for. She was knowledgeable and caring. She told me I might be a little sore and the importance of drinking water afterwards. I felt better immediately and within two days was 100% better. I can't thank you enough and will be back very soon!
I LOVE Renaissance European Spa. From the moment you step in the door and all the way to your friendly exit, they are top notch. If I lived in Lubbock, I would have a standing appointment on the books.
Unfortunately the polish used (Essie) was thin and the spray apllied to dry it caused the polish to run into my cuticles. I had to remove it at home and apply new polish. There was a black undertone also that might have resulted from the spray being applied to very wet polish.
Mary Ann was a great masseuse. She listened to my needs and did a great job. My only complaint is not with her, but with the outside environment. A massage environment should be relaxing but I could hear people laughing and talking loud out in the hallway. I could hear noises on the wall of the room from someone out in the hall and it was distracting. Suggetion to be more quite and create a relaxing environment.