93.9% would refer friends and family to us

3 stars Customer since 2017

My girlfriend suggested that I should try a massage from Renaissance because of her past experiences with a well trained and polite staff. Because it was only my 2nd time trying a spa massage I was slightly skeptical due to my first experience which was below average. My girlfriend and I attended the 90 minute massage for the price of 60. Unfortunalty the massage only lasted a little longer than 60 minutes, the massage therapist started my massage and 12:00, I was dressed and out of the room by 1:05. The time although cut short from what was advertised was not my biggest issue. While the massage therapist was really friendly, i believe it's and exaggeration to call the massage a deep. The problem areas that were addressed at the beginning of the session were also not completely adressed.

However, as I've mentioned the massage therapist an receptionist at the front was incredibly nice. The receptionist greated us with a charming and positive attitude.

5 stars Verified customer

The Renaissance Facial was perfect! A very pleasant, relaxing and informative experience. Leann did a wonderful job.

5 stars Customer since 2011

I love going and enjoy that Sara remembers me and always is courteous and kind. It feels like a personal experience not just another guest. Thank you!

5 stars Customer since 2017

The service and people we excellent.i had I great experience

3 stars Customer since 2017

First time for a facial. So I was surprised about how painful extractions are.

The terry cloth spa wrap was one size - small. It reminded me of wearing a revealing hospital gown.

I had back pain lying down on a flat table, so the procedure tables are not ergonomic at all. After my cosmetologist finished and exited, I had difficulty getting down from the table.

No paper towels in the restrooms to dry our hands or clean-up following the procedures.

Would try again, but maybe not with the young lady I had.

5 stars Customer since 2012

I'm a regular, love this place!

5 stars Customer since 2017

I was experiencing awful back spams for weeks. I was desperate for releif. I called and was able to get in the same day! My therapist read my file and recommended something a little different than what I signed up for. She was knowledgeable and caring. She told me I might be a little sore and the importance of drinking water afterwards. I felt better immediately and within two days was 100% better. I can't thank you enough and will be back very soon!

5 stars Customer since 2015

Fantastic way to relax and destress after taking the MCAT! Great staff and atmosphere.

5 stars Customer since 2013

I LOVE Renaissance European Spa. From the moment you step in the door and all the way to your friendly exit, they are top notch. If I lived in Lubbock, I would have a standing appointment on the books.

1 stars Verified customer

Unfortunately the polish used (Essie) was thin and the spray apllied to dry it caused the polish to run into my cuticles. I had to remove it at home and apply new polish. There was a black undertone also that might have resulted from the spray being applied to very wet polish.

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