The staff only took an x-ray of the tooth that hurt instead of the usual full mouth x-ray. When I questioned this they said they were trying to save me money. The staff needs to communicate better with each other. One woman came in to evaluate me and I told her my symptoms and where I hurt - she responded "oh tooth 29". Another woman came in to x-ray me and started to x-ray the other side of my mouth. I told her no - tooth 29 so she eventually took an x-ray of the CORRECT tooth. I made an appointment with Dr. Anderson but saw another dentist because I was told Dr. Anderson was busy. Do you overbook your dentist's?
We would like to thank you for taking the time and leave us a 4-star rating review. On the other hand, we apologize for any inconvenience during your stay at the office; we will make sure this doesn´t happen again on your next visit. Our commitment is to provide the highest service to our patients and families, and definitely what you shared with us will help us continue achiveing this goal.
I was very satistified with my visit to Renova Smiles. They went above and beyond to help me with some complicated issues, and everyone was kind and friendly. I had some negative experiences at other dentists and was very anxious...they made me feel relaxed and not at all embarrassed by the extensive work I needed to get done. I would definitely refer friends and family to Renova Smiles. Thank you!!
I wasn't very responsible when it came to taking care of my teeth. When I was treated by the staff at RenovaSmiles, everything was fantastic. I particularly appreciated the fact that they didn't pass judgement and offered constructive advice on proper care.
This was my first visit to Renova Smiles. It is also the first time I have used my Dental Insurance I was greeted professionally as soon as I entered the facility. The people waiting in the office for their appointment were all very calm and pleasant. I was seen within a reasonable period of time. The person who cleaned my teeth did an excellent job and did not fuss at me about flossing. I know I should do better but I'm improving.
Dr. Anderson reviewed the X-Rays and advised me on what I needed to do. I felt complete trust in his opinion. I will return for further treatment and bring my other family members.
The lady who cleaned my teeth was great. I was concerned about a tooth very sensitive to cleaning and she numbed me up so it didnt hurt at all. The dentist showed care and was very nice. Glad I found a good dentist office!