181 Concord Avenue
Cambridge, MA 02138

Mon - Thu: 7:30AM - 5:00PM

Fri: 7:30AM - 4:00PM

Sat - Sun: Closed

98.4% would refer friends and family to us

4 stars Customer since 2020

I saw Natalia for a cleaning, and think she is great! I am seriously distressed, though, that a time for my next cleaning was not available until October - 7 months from now. This is a problem because I should have cleanings every four months.I have heard that the practice will be hiring new dental hygienists, which was good news. Definitely necessary to taking proper care of your patients!

5 stars Customer since 1999

Total competence, professionalism and warmth exhibited by everyone I came in contact with.

5 stars Customer since 2004

My visit was excellent in every respect. The staff was all helpful and courteous. Everyone treated me with kindness and respect.

5 stars Customer since 1991

Where are the names of the hygienists in the drop down menu??????

5 stars Customer since 2014

Overall an excellent experience.

5 stars Customer since 2013

The best dental care all around. Great dentists hygienists and facilities!

5 stars Customer since 1989

Hi - I was a little confused by the drop-down menu. David Fish is on there 2x but Lisa is not. I just had a 6 month checkup and cleaning on Jan.23rd and she, as always, is excellent. She explains everything that she is doing and lets you know that you should let her know if anything feels uncomfortable. She also is very efficient and answers any questions that you have about home care. I always ask have her do my cleaning because of this.

You are lucky to have her as an employee and I suggest that you give her a raise! - Norma Wassel

Restorative Dental Group of Cambridge replied:

Thank you so much for your encouraging input. We are very lucky to have Lisa on our team!

3 stars Verified customer

My recent cleaning was fine as it usually is. However, this was the second time that I was told that my dentist wasn't in the building that day and couldn't give me an annual checkup. Like last time, I was told that I would be seen at my next appointment in six months. Last time, I did wait another six months. The hygienist had also made sure that a receptionist scheduled my next appointment while my dentist was available. This time, I insisted that I get examined, since this was the second time this scenario had occurred. Also, there's a plaque in every room that states their guarantee that every patient gets a yearly checkup. I was then examined by another dentist. The hygienist didn't seem concerned that the receptionists should be coordinating appointments and schedules properly and was told that my dentist also works in another practice. I suspect this is a common issue. I'm not concerned about my dentist not always being in the building, but I think it's the receptionists' responsibilities to know to schedule appointments accordingly.

I also ran into an issue with my appointment six months ago. I called to try to reschedule it. When I was told that the next closest appointment was several months away, I declined to reschedule (although, I suspected the person on the phone wasn't listening to what I was saying). When I arrived at my appointment, I was told that I had no appointment. Apparently, my appointment was rescheduled to the date that was offered to me over the phone. I was offered another appointment several months later, much too late for my regular regiment of cleaning. I only received a concession to have me put at the top of a list for being offered cancelled appointments after making a scene. I did eventually get a appointment soon after (at an inconvenient time). However, I after receiving that appointment, I was called again by the same person that incorrectly rescheduled me and was offered a cancellation appointment slot again. It sounded like I was not removed from the list after accepting a rescheduled appointment. I didn't return the call.

In short, cleanings are fine at this place, but I've had more scheduling issues there than in any other medical practice of any kind in my life.

Restorative Dental Group of Cambridge replied:

Our apologies for the scheduling error. The front desk staff will be notified as we strive to always schedule correctly. As we schedule 4-6 months in advance, the dentists may not yet know their vacation/sick day/personal emergency schedule and therefore, you may have been originally scheduled on a day your dentist routinely works at this practice. In the future, we can always make a note in your appointment to call you if your dentist will not be in the office on the day of your hygiene appointment.

4 stars Verified customer

I have been coming here for years. Today I had a good cleaning with a hygienist I have never had before. She did not offer water to rinse with at any point in the process, even when we were completely done. When scraping between my teeth, she kept running the scraper into my gums, which started to cause the gums to hurt. I have never had either of those things happen at a cleaning here (or anywhere) before, so I wonder if their quality control or training is slipping.

5 stars Verified customer

I am very satisfied with the care given me by Restorative Dental