241 South San Mateo Drive
San Mateo, CA 94401

Mon - Fri: 9:00AM - 8:00PM

Sat: 8:30AM - 8:00PM

Sun: 9:00AM - 8:00PM

77.3% would refer friends and family to us

1 stars Verified customer

REVE WAS A TRUE DISAPPOINTMENT

If you plan on getting "regular price" customer service, you better not buy a Groupon deal. I had a Groupon voucher good for $205 (a 1-hr facial & a 1-hr body massage). I was not interested in a facial & asked if I could exchange the 2-hr services for a 1 1/2 hour-full-body massage. The man on the phone seemed very happy to accommodate my request.

I arrived 3 minutes past my appt time. A masseuse was at the front counter and told me to "go back & change since 'he' isn't here right now." And then, "Come back up here when you are finished changing." Another customer in the dressing room told me how things worked. When I arrived back at the front counter "he" was back, along with Angelica, my masseuse. They both told me I was late & wondered where I was. Uh, don’t you recognize your robe & flip flops?

Angelica made it very clear that she had another client right after me. It was the most disconnected, rushed massage I have ever had. I guess my hands & feet are not a part of my body because she touched my feet (which are pretty nice feet, I might add) for, oh, 2 minutes each (maybe). And she never touched my hands. It was rushed and unfeeling. LESSON LEARNED.

2 stars Customer since 2012

Not fond of the facial, i expected more even though the cost was just $59. I have had better ones before.

5 stars Customer since 2011

Love this place! Been coming here for years now. People are so professional, courteous and just great!

3 stars Verified customer

massage was good until later that day and following days.... major pain in neck and lower back, asked for light massage and got hard pressure,

4 stars Verified customer

The massage itself was more of a sports massage and less of a relaxing one, which was probably what I needed, but not what I was expecting. The masseuse was pleasant but not chatty, which I like. Would've been nice if there were some kind of scent in the air, like lavender, but I also understand that some people might not enjoy that.

1 stars Customer since 2012

I've tried your spa before and had a great experience, which is why I came back. However, this time I was very disappointed.

When I first arrived, there were two ladies at the desk who could have cared less about me when I walked in. I got no greeting or even the slightest amount of customer service from them.

I went back and got changed and went into the waiting room. I asked if they were brewing more tea because the last time I was there, you had tea. They said that they "would check on it," but they never did.

My facialst was just ok. She was very nice, but was quite chatty and I really just wanted to relax. Also, maybe it was a cultural thing, but she insulted the way that I did my eyebrows and also made a comment on some slight facial hair that I take care of myself. I also was not all that pleased with the facial. Her extractions were different than I have experienced. Usually they use a metal tool; however, she used her fingers. It just was not that pleasant. It was not a horrible experience, but I would never go back to her again.

Upon checking out, again, the ladies at the desk were awful. No smile, and they did not even ask me how my service was. In fact, one of them was texting on their phone the whole time I was checking out. I also never got the tea I had requested which was not that big of a deal, but still a little annoying based on the rest of experience.

Bottom line, you need to work on your customer service at the desk and overall skill of your estheticians.

4 stars Customer since 2012

Enjoyed the experience very much. Delfina is good.

5 stars Customer since 2011

Aways a relaxing and professional experience. Everyone, from the front of the house to the service in the back take special care to make sure I am comfortable.

4 stars Verified customer

Overall, a nice experience at Reve. Massage by Ronnie was great! The waiting room and locker room/steam sauna room is quite small.

3 stars Verified customer

I thought there could have been more extraction done. And my lips were dry and nothing was put on them.