I went in on Friday before Christmas. My blonde hair is now silver grey. I ask for the lightest blonde possible without it being white. I was to have it corrected the next morning but couldn't make it in at 7 am due to an emergency that required an emergency room visit. I was devastated since I wanted my hair to look good for our family tradition Christmas party at our home. When trying to see if they could work me in no matter how long I had to wait they was very rude and said they was booked then closing. I've been going there ever since they opened buying many many products but will not go back. I'm sure me not going is not important to them but my money probably paid someone's salary.